Privacy Policy
Your privacy matters to us - here's how we protect your information
Last updated: March 15, 2025
Who We Are and What This Policy Covers
tularexilona operates from our Wollongong office, helping Australians optimize their budgets and improve their financial wellbeing. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us in any way.
We're committed to transparency about our data practices. This isn't just legal compliance - it's about building trust with the people who rely on our financial guidance.
Information We Collect
Personal Information You Provide
When you contact us or use our services, you might share:
- Your name, email address, and phone number
- Financial information relevant to budget optimization
- Communication preferences and feedback
- Information about your financial goals and circumstances
Information We Collect Automatically
Our website automatically collects certain technical information to help us improve your experience:
- IP address and general location information
- Browser type and device information
- Pages visited and time spent on our site
- Referral source and search terms used
How We Use Your Information
We use your information to provide better financial guidance and services. Here's specifically what we do with the information you share:
Service Delivery
- Provide personalized budget optimization recommendations
- Respond to your inquiries and support requests
- Deliver educational content relevant to your interests
- Schedule and conduct consultations
Communication and Improvement
- Send updates about our services and educational resources
- Analyze website usage to improve user experience
- Develop new tools and resources based on user needs
- Ensure security and prevent fraudulent activities
Important Note About Marketing
We only send marketing communications to people who have explicitly opted in. You can unsubscribe at any time, and we'll never share your email with third-party marketers.
Information Sharing and Disclosure
We don't sell your personal information to anyone. Period. Here's when we might share your information:
Service Providers
We work with trusted Australian service providers who help us operate our business, such as:
- Website hosting and security services
- Email communication platforms
- Analytics and website improvement tools
- Payment processing (when applicable)
These providers are contractually required to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by Australian law, court order, or government request, or to protect the safety and security of our users and services.
Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have several important rights regarding your personal information:
Access and Correction
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or outdated information
- Receive a copy of your personal information in a portable format
Control Over Your Information
- Withdraw consent for marketing communications
- Request deletion of your personal information (subject to legal requirements)
- Object to certain types of data processing
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond within 30 days.
How We Protect Your Information
We take data security seriously and implement multiple layers of protection:
Technical Safeguards
- SSL encryption for all data transmission
- Secure servers hosted in Australia
- Regular security updates and monitoring
- Access controls and authentication requirements
Operational Security
- Staff training on privacy and security practices
- Limited access to personal information on a need-to-know basis
- Regular review of our privacy and security procedures
- Secure disposal of information when no longer needed
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services and meet legal requirements:
- Client consultation records: 7 years (Australian tax and business record requirements)
- Website analytics data: 2 years maximum
- Marketing communications: Until you unsubscribe or request deletion
- Support inquiries: 3 years for service improvement purposes
When we no longer need your information, we securely delete or anonymize it. You can request earlier deletion, though we may need to retain certain information for legal compliance.
Cookies and Website Technology
Our website uses cookies and similar technologies to improve your browsing experience:
Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled. They help with security, form submissions, and basic website functionality.
Analytics Cookies
We use Google Analytics to understand how people use our website. This helps us improve our content and user experience. These cookies don't identify you personally.
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.
International Data Transfers
While we primarily store data in Australia, some of our service providers (like Google Analytics or email platforms) may process data internationally. When this happens:
- We ensure these providers meet Australian privacy standards
- Data is protected by appropriate safeguards and contracts
- We only work with providers in countries with adequate privacy protections
- You can request information about specific international transfers
Changes to This Privacy Policy
We review this privacy policy regularly and update it when necessary. Significant changes will be communicated through:
- A prominent notice on our website
- Email notification to our mailing list subscribers
- Updated "last modified" date at the top of this policy
We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your rights, or have concerns about how we handle your information, please reach out:
Privacy Contact Information
tularexilona
140 Crown St
Wollongong NSW 2500
Australia
We aim to respond to all privacy inquiries within 5 business days and resolve any issues within 30 days.